Customer Service Administrator Job Type: Permanent, full-time Days of work: Monday – Friday Location: Denton, Manchester Salary: £18,000p/a The Role
Due to our continued success and growth, we are now recruiting for a new Customer Service Administrator to join our Customer Service Department.
The Customer Service Administrator works within the fast-paced Customer Service Department dealing with customers issues and queries through to resolution.
Responsible for dealing with customer complaints and queries through to resolution, in an effective and timely manner
Responding to customer queries via the CRM system
Handling of customer complaints
Continually updating the CRM system with the progress of cases
Providing customers with advice and guidance on issues
Working to and achieving KPIs / Objectives
Answering incoming calls / making outgoing calls
Processing replacement sales orders
Inspect goods that have been returned for credit when required
Knowledge & Skills
Possess a passion for customer service excellence
Proven experience and ability to deal with conflict resolution
Ability to work as part of a team
PC Literate in Microsoft Office applications (in particular Excel and Word)
A strong work ethic and the ability to deliver under pressure
Effective problem solver
Ability to multi-task, prioritise a busy workload and use initiative.
Articulate and numerate
A good communicator both face to face and on the telephone
Good ‘Can Do’ attitude
Must show a willingness to learn about the business
Confident/excellent telephone manner
Work experience/educational requirements
Previous experience of working in a customer service role with an office environment
Minimum of 5 GCSE’s C or above including Maths and English
Experience of using Access Supply Chain
Knowledge of the KBB industry
Benefits of working for us
We recognise that conflicting priorities between work and personal life can affect employee productivity and stress levels and impact upon work performance.
We are committed to providing an environment that is supportive of work life balance through benefits and health and wellbeing initiatives. Resources and opportunities are provided to encourage and support the improved health and wellbeing of its employees. We do this through the following benefits:
Clean modern, specious and well-appointed offices
Fresh Fruit provided to support healthy eating
Free filtered water
Two communal staff break areas.
Staff discount available on business products
Wellness plan available to employees after 2 years’ service