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Barbara Shaw

0161 484 3800

Job Description

Customer Service Advisor

Working for the UK’s leading B2B and consumer electronics repair, refurbishment and return-to-market, service company. The business is based upon supporting major manufacturers and retailers who need to maximise revenue from returned customer purchases.

Easy to reach location via Bus, Tram or Road, with free onsite parking available.
Job Location: Hollinwood, Oldham                          
Pay Rates: £8.21
Days of Work: Monday to Friday with 1 weekend in every 4*
*Once training has been completed, you will be compensated with days off during the week                              

About the role
The role will be to provide a Simple, Fast and Friendly service from our modern and vibrant offices. You will receive an induction through the companies Training Academy. 
On a daily basis you will be offering a high level of service quality via both telephone and email. Working with a well-established and talented team who will be there to help and support you every step of the way.


  • Handle inbound customer service calls and emails
  • Building great rapport with all customers
  • Manage the expectation of the customers
  • Enter new customer information into system and update existing customer information
  • Process customer orders
  • Answer and resolve queries

What we need from you


  • Have strong communication skills both verbal and written.
  • Have the ability to multi task and prioritise tasks.
  • Be enthusiastic, self-motivated and proactive.
  • Be willing to ask for help when needed.
  • Be a strong team player.
  • Have previous experience working in a customer service environment

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