Customer Service Advisor

Job Description

Customer Service Advisor

Working for the UK’s leading B2B and consumer electronics repair, refurbishment and return-to-market, service company. The business is based upon supporting major manufacturers and retailers who need to maximise revenue from returned customer purchases.

Easy to reach location via Bus, Tram or Road, with free onsite parking available.
Job Location: Hollinwood, Oldham                          
Pay Rates: £8.21
Days of Work: Monday to Friday with 1 weekend in every 4*
*Once training has been completed, you will be compensated with days off during the week                              

About the role
The role will be to provide a Simple, Fast and Friendly service from our modern and vibrant offices. You will receive an induction through the companies Training Academy. 
On a daily basis you will be offering a high level of service quality via both telephone and email. Working with a well-established and talented team who will be there to help and support you every step of the way.

Specifics

• Handle inbound customer service calls and emails
• Building great rapport with all customers
• Manage the expectation of the customers
• Enter new customer information into system and update existing customer information
• Process customer orders
• Answer and resolve queries

What we need from you

• Have strong communication skills both verbal and written.
• Have the ability to multi task and prioritise tasks.
• Be enthusiastic, self-motivated and proactive.
• Be willing to ask for help when needed.
• Be a strong team player.
• Have previous experience working in a customer service environment

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We are Xpress Solutions and we value you by:

• Offering you jobs with the leading employers in the area.
• Appropriate rates of pay for the work you will be doing.
• Paying you ON TIME for the work you have done.
• Always at the end of the phone if you need to speak to us.
• Xpress Solutions acts as an employment agency for temporary or permanent staff. Please visit xpresssolutions.co.uk for all of our vacancies and to read our terms and conditions.